CENCommunity setup guide · Customer guide
Troubleshooting
Start with the code: the caller hears it at the end of the announcement (“CEN message 03”), and POST /v1/dial returns it in the reply and the X-CEN-Code header. The Intercept codes page explains each one. Common fixes: CEN-11, check CEN_KEY in globals_custom.conf; CEN-10, the calling branch is suspended or has placing calls turned off; CEN-03, the destination network has not been activated; CEN-06, the destination has not set its IAX password or its PBX did not answer, so check that it forwards UDP 4569 and that its [from-cen] password matches; CEN-12, the PBX could not reach api.cenpbx.com over HTTPS. The Asterisk console (core set verbose 3) shows each lookup result. Don’t share those logs: a successful result contains the destination’s IAX password.